Returns policy

Thank you for shopping with Shree Radhey Traders. We strive to ensure that you are satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning products purchased from our website https://www.shreeradheytraders.com/ By making a purchase, you agree to these terms.

1. Return Eligibility

Eligibility: To be eligible for a return, the item must be:

• Purchased directly from Shree Radhey Traders through our website.
• Returned within 5 days from the date of receipt.
• In its original condition, unused, and with all original packaging, labels, and tags intact.

Non-Returnable Items: The following items are not eligible for return:

• Products that have been used or altered.
• Custom-made or personalized products.
• Perishable items or products with a limited shelf life.

2. Initiating a Return

Return Request: To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number and the reason for the return.

Return Authorization: We will provide you with a Return Authorization Number and instructions for returning the item. Do not return any items without obtaining authorization from us.

3. Return Shipping

Shipping Costs: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item).

Return Address: Return items must be sent to the address provided in your Return Authorization instructions. Please use a trackable shipping method and retain the shipping receipt.

Packaging: Please ensure that returned items are packed securely in their original packaging to prevent damage during transit.

4. Refunds and Exchanges

Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Insert Number] business days for the refund to be processed and reflected in your account.

Exchanges: If you wish to exchange an item for a different size or product, please contact our customer service team. Exchanges are subject to product availability and may require a new order to be placed.

5. Damaged or Incorrect Items

Reporting Issues: If you receive a damaged or incorrect item, please contact us within [Insert Number] days of receipt with your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund as appropriate.

6. Refunds on Shipping Costs

Original Shipping Costs: Shipping costs for the original purchase are non-refundable, except in cases where the return is due to an error on our part.

7. Policy Changes

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about our Returns Policy or need assistance with a return, please contact us at: help@shreeradheytraders.com